Lead Designer/Architect for User Experience design across Core Wealth Management Operations and Client Services Technology Platforms as we look to implement large scale migration from our Legacy platform to the new Connect ecosystem. Will work in partnership with architects and designers in Operations and Client Services to achieve this goal.
Will lead a Center of Excellence within Technology for design thinking, user experience research, user experience proof of concept development in addition to developing standards and best practices.
•Review work completed by individual designers to maintain consistency and high quality design standards
•Design lead on the platform framework which is utilized by all wealth management lines of business and divisions utilizing Connect
•Participate as the UX lead in the overall technical and design governance standards committee
•Coach and help grow a market leading UX team
•Engage with project teams to evaluate requirements and create interaction designs for desktop and mobile devices
•Develop intuitive, scalable, and engaging interactions for internal advisors
•Design applications for business workflows that conform to established UX guidelines and interaction standards
•Help manage the UX design standards and help maintain a universal style guide
•Create wireframes and clickable prototypes to illustrate the proposed application flow and functionality and better define application requirements
•Validate designs with end users through usability sessions and deliver targeted quantitative and qualitative feedback to project teams
•Cultivate relationships with role-diverse, global end users
•Conduct in-person and remote demonstrations to socialize designs, describe functionality and demonstrate workflow
•Be a champion for UX discipline throughout the organization and engage with development teams to leverage standard components
•Review developed applications to ensure proper alignment to UX designs and adherence to UX style guide standards
•Understand a complex range of features and experiences, research competitor offerings and monitor UX trends
•Develop a product strategy and vision for the UI framework that considers business priorities, technology constraints and UX best practices. Consider project teams’ needs in the design of the framework to make development easy and efficient.
•Translate and schedule the product strategy into a prioritized backlog of features, enhancements and workflow solutions.
•Create and maintain a pattern library with usage guidelines and instructions to ensure that the platform is easy for project teams to use.
•Apply event tracking functionality on the framework and applications to gather quantitative data on usability and task completion.
•Consider external services, frameworks and vendors to support design, development and testing as needed.
•Establish a consistent visual language for the framework by partnering with visual designers.
The Private Bank at J.P Morgan is part of J.P Morgan Asset Management (AM). We are one of the largest asset and wealth managers in the world. We serve four distinct client groups through four businesses: institutions and retail clients through J.P Morgan Asset Management; ultra high net worth clients through the Private Bank; and high net worth clients through Private Wealth Management and J.P Morgan Securities. Our clients include institutions, retail investors and high net worth individuals in every major market throughout the world. We offer global investment management in equities, fixed income, real estate, hedge funds, private equity and liquidity. We provide trust and estate, banking, and brokerage services to high net worth clients, and retirement services for corporations and individual clients through the Private Bank; and high net worth clients through Private Wealth Management and J.P Morgan Securities. Our clients include institutions, retail investors and high net worth individuals in every major market throughout the world. We offer global investment management in equities, fixed income, real estate, hedge funds, private equity and liquidity. We provide trust and estate, banking, and brokerage services to high net worth clients, and retirement services for corporations and individuals.
J.P Morgan Chase & Co. is a leading global financial services firm, with assets of $2.0 trillion, and operations in more than 100 countries. We are a leader in asset management, investment banking, private banking, treasury and securities services, and financial services for consumers, small business, and commercial banking. Our broad global platform and strength enable us to create long-lasting value for our clients. A component of the Dow Jones Industrial Average, J.P Morgan Chase serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional, and government clients under its J.P Morgan and Chase brands. More information about the firm is available at www.JPMorganChase.com.
This role requires a wide variety of strengths and capabilities, including
•Bachelor's degree in Design/Visual Communications or equivalent experience
•5 years’ experience as an information architect, interaction designer, experience designer or similar role - specifically for web and mobile
•Proficient in Axure RP Pro version 6.5+ preferred
•Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign)
•Experience with responsive design and knowledge of web design trends
•Experience with both traditional solution delivery methodologies and with rapid, iterative solution delivery methods, such as Agile, a plus
•Excellent communication skills – written and oral – to clearly articulate UX logic and design value while responding to critical assessment
•Financial services experience preferred but not required
•Experience designing highly transactional websites or web-based applications with significant quantities of data
•Ability to understand customer needs, motivations and behaviors that are often complex, and competing and translate them into globally deliverable wireframes and prototypes
•Ability to prioritize design issues and demonstrate independent decision making
•Ability to work with teams across multiple business lines and geographies
•Enjoy multi-tasking in a fast paced, collaborative environment