Senior Manager, Research and Experience Design at EF Education First

Cambridge, MA

Senior Manager, Research and Experience Design

EF Education FirstCambridge, MA


We are looking for an experienced Manager to lead our Research and Experience Design team. A key part of EF’s team, this person will be a strong dot connector and advocate for user centered design across the organization. They will be passionate about understanding and improving the end-to-end experience for teachers, parents and students as they purchase, plan and travel on an educational tour.

You will:

  • Lead, mentor and grow a team of 7 experience designers and researchers.
  • Build relationships across teams and departments so that we can continue to expand our influence across the business.
  • Identify new opportunities where Research and Experience Design can positively impact the organization.
  • Work with a cross functional team to optimize workflows and processes to support efficiency and quality of work.
  • Always put teachers, parents and students at the heart of everything we do.


  • Truly enjoy people leadership and have experience growing and developing a team of 4 or more
  • Understand that meeting customer needs goes well beyond screens.
  • Know you can learn as much from your team, your stakeholders and your colleagues as you can teach and give back to your organization
  • Have a strong understanding of user centered design principles, techniques and methods. Whether research or design, you are able to guide your team towards the best tools from the UX toolbox.
  • Are a compelling storyteller
  • Are able to partner with, collaborate with, and lead a diverse range of personalities with distinct perspectives
  • Know when you should push for something and when you should let it go.
  • Are adaptable and comfortable getting scrappy.
  • Have experience advocating for quality with both customer facing and internal applications
  • Are comfortable in an agile environment
  • Are an active member of the Boston UX community



  • Are a tight-knit team passionate about understanding and improving the end-to-end experience for our customers
  • Are experienced, independent, and have a good handle on the day-to-day
  • are a diverse team with a unique set of strengths (think T shape)
  • Believe that in every challenge hides an opportunity (or two!)
  • Are life long learners, and constantly do so from each other, our UX book club, and frequent knowledge sharing.
  • Truly like each other and believe team drinks/ lunches/avocado toast breakfasts are just good team spirit.



  • Travel and Language Programs: EF product discounts
  • Opportunity to travel internationally
  • Tuition reimbursement
  • Fun offsite outings
  • Three weeks paid vacation your first year
  • Charitable matching
  • Competitive benefits package
  • RSP matching plan
  • Working with us!
Interested in Applying?

Posted Jul 03, 2018